Toyota Zambia Limited is a leading Automotive Company in the country with operations in Lusaka, Kabwe, Kitwe, Solwezi and Livingstone. We seek to recruit dynamic and energetic individuals who are performance driven, well qualified and experienced for the following positions: 1. Branch Manager (01), 2. Service Manager (01), 3. Parts Manager (01), 4. Vehicle Sales Manager (01), 5. Graduate Trainees (12), 6. Apprentices (12).
1) BRANCH MANAGER
KEY QUALIFICATIONS AND COMPETENCES
A professional qualification in any Business Discipline or a degree in Business Administration or its equivalent.
Minimum of 5 years’ experience in an automotive business at a similar level.
Good Finance and Business acumen.
Good Communication skills, problem solving and solution oriented.
Strong planning, organizing and leadership skills
KEY RESPONSIBILITIES: Reporting to the Chief Operating Officer, the successful candidate will oversee the effective management of the branch. The key responsibilities among many others include the following:
Overall accountability and responsibility for the Branch business, its assets, facilities, stocks and people.
Effective operation by ensuring Customer Service delivery
Ensuring that operations are always at the optimum staffing and efficiency levels as required by the Distributor and the respective Brand.
Work with distributor functional heads to ensure implementation of all programs, Standard Operating Procedures (SOPs), policies, reporting and management criteria.
Ensure effective budgeting and performance to achieve the set targets.
Effective control / monitoring & management of facility, stocks, relevant financial transactions, approvals and controls for all transactions in the business.
Asset / Stock management through monitoring levels and stock days for all business areas.
Service Key Performance Indicators (KPIs): Productivity, Utilization & Efficiency Branch achievement.
Management of the staff development program: Staff training plan and skills matrix for each staff member.
Build and maintain strong working relations with both the internal and external customers and service providers.
Follow up on customer complaints and ensure they are resolved in a timely manner.
Ensuring good customer care throughout the branch across departments.
Co-ordinate the effective management of all brands and products promoted by the group and work in synergy with all group companies.
Facility maintenance care, safety and security.
Any other duties that may be required from time to time
2) SERVICE MANAGER
KEY QUALIFICATIONS AND COMPETENCES
Degree / Diploma in Mechanical / Technical Engineering.
Technical background with not less than 5 years of work experience at Supervisory level.
Passion for Customer Service.
Good Communications and Interpersonal skills.
Well vested in product knowledge.
Strong Reporting skills.
Strong Computer Literacy – reporting skills.
KEY RESPONSIBILITIES: - Reporting to the National Service Manager, the successful candidate will among other many duties ensure effective and efficient management of the Service Department in line with the Company guidelines through: -
Satisfactory Management of staff Issues in the Service Department
Managing Customer issues to the highest expectations / standards
Managing the various Management reports on weekly and monthly basis
Monitoring Workshop environment and safety issues.
Monitoring / coordination of service, parts and vehicle Sales through regular inter-departmental meetings.
Monitoring customer satisfaction reports and develop service offers by targeting new customers and fleet companies.
Customer Retention.
3) PARTS MANAGER
QUALIFICATIONS AND COMPETENCES
Bachelor’s degree in Purchasing and Supply or any Business discipline.
Traceable Leadership skills with 5 years of Management experience in a busy operation centre preferably parts business.
Passion for Customer Service.
Good Communications and Interpersonal skills.
Strong Computer Skills with ability to do various reports.
Experience in the Motor Industry would be an added advantage.
KEY RESPONSIBILITIES: - Reporting to the National Parts Manager, the successful candidate will among other many duties ensure effective and efficient management of Parts department by meeting the customers’ expectations in line with the company guidelines as follows: -
Ensure effective stock management through carrying out regular stock takes and minimizing stock variances.
Monitoring and coordination of parts, service and vehicle Sales through regular inter-departmental meetings.
Liaison with Parts Distributor Support Team representatives and enhancing the strong business relations.
Oversee and coordinate the generation of accurate annual sales forecasts for the specific product to ensure sufficient stock availability at all times.
Work with the Marketing team to identify advertising plans & Sales promotions.
Preparing accurate budgets & Managing expenses as well as achieving margins on product Sales.
Monitoring and regulating debtor days through enforcing timely debt collection for better liquidity flow.
Analysis of Market studies i.e. costing and recommendations pertaining to parts.
Management of the staff development program: Staff training plan and skills map for each staff member.
Ensure correct EPC usage and part number interpretation.
Managing and monitoring the performance of the department.
Implementation and adherence of parts standard procedures for the department.
Customer Retention.
4) SALES MANAGER
KEY QUALIFICATIONS AND COMPETENCES
Degree in Sales & Marketing or any Business field
5 years Working experience in the Related field
Strong communication and interpersonal skills
A proven performance track record
Customer focused
Strong Computer Literacy – reporting skills
Negotiations and Analytical skills
KEY RESPONSIBLITIES: Reporting to the National Sales Manager, the successful candidate will be responsible for customer satisfaction and vehicle sales growth through the following among other:
Vehicle sales activities to ensure Market penetration & ultimately increase market share.
Oversee and coordinate the generation of accurate annual sales forecasts for the specific product to ensure sufficient stock availability at all times.
Working with the Marketing team to identify advertising plans & sales promotions.
Preparing accurate budgets & Managing expenses as well as achieving margins on product sales.
Monitoring and regulating debtor days through enforcing timely debt collection for better liquidity flow.
Work with the Marketing team to identify advertising plans & Sales promotions.
Monitoring and regulating debtor days through enforcing timely debt collection for better liquidity flow.
Analysis of Market studies i.e. costing and recommendations pertaining to vehicle sales.
Managing and monitoring the performance of the department.
Implementation and adherence of vehicle sales department Standard Operating Procedures.
Having product knowledge of current and previous models.
Ensuring effective stock management through carrying out regular stock takes and minimizing stock variances.
Management of the staff development program: Staff training plan and skills map for each staff member.
Managing and monitoring the performance of the department.
5). GRADUATE TRAINEES (12)
We offer a limited opportunity to twelve (12) top Graduates who aspire to join our two (2) year Graduate Trainee program. The aim of this program is to provide in-depth working knowledge of a leading multi-national brand.
We are ONLY interested in highly talented people who meet the following criteria:
Grade 12 Certificate
Bachelor of science in Engineering
Computer literacy - well versed with Microsoft Office Packages
Not more than 25 years of age
Fresh University Graduate. Should have graduated this year or 2021
Preferably No prior work experience
Positive and energetic attitude
Basic Leadership attributes which are ready to be harnessed
Strong Communications skills
The Program;
Graduates will be required to undergo an intensive Management Development preparation for the future roles in the organization based on performance. The following are the key deliverables among others;
Gain Knowledge, skills and experience across the business
Delivery of project work and assignments
Understand and perform duties across several divisions / departments
Participate in assigned training programs
Completion of performance and developmental reviews as per agreed program requirements.
6). APPRENTICES - (12)
We are ONLY interested in a highly talented person who will meet criteria below and who will be on a Four Year Apprentice Training Program: -
Must have full Grade 12 GCE certificate and graduated in 2020 with at least Five Credits in Mathematics, English, Science and any other two subjects
Not More than 21 years of age as at 1st July, 2022
The Candidates should have passion to work for Automotive Industry as a preferred Career
The Candidates should show that they have leadership qualities
Should be able to pass Technical Training Courses as Toyota Zambia will pay for their 12 months Technical College training (Certificate in Motor Vehicle Systems City of Guilds).
What is a Toyota Zambia Apprenticeship program?
Your four-year apprenticeship program will combine training with paid employment. You will work at one of the Toyota Zambia Branch Workshops but also undergo training at a Government Technical College for one year. You will work under Toyota trained Technicians gaining valuable workplace skills by undertaking practical tasks and experiencing real-life challenges. You will undergo a learning plan, with progress monitored by our in-house Toyota Training Instructors during your training. Once qualified as a Technician you can enter the Toyota Motor Corporation Technician TEAM-GP training program. Starting at Toyota Technician, and then enrolling into the other levels of training which are Pro-Technician, Diagnostic Technician and the highest certification being Diagnostic Master Technician. These are worldwide Toyota recognized certifications.
Here are just some of the characteristics that will help you to succeed as a Toyota Technician:
A passion for the automotive industry.
Methodical approach to work
An interest in problem solving
Wanting to find out how things work
Customer service and People skills
Positive and energetic attitude
Good practical skills
If you meet the necessary competencies, qualifications and criteria please submit your application, qualifications together with a comprehensive CV of your career to the email address below not later than Friday 3rd June 2022.
The Group Human Resources Manager
Toyota Zambia Limited
Box 33438
Lusaka
Or email: hrteam@toyotazambia.co.zm
Please note that only applicants who meet the above requirements will be contacted for interviews.
